Weeknotes 34: the (empowered) team is the unit of delivery

This week has been an awesome* week, where loads of great stuff happened with various teams – and I think I balanced work/home/life pretty well. Those weeks don’t happen very often — and when they do I think we should celebrate them.

So — 5 great things that happened this week

This is possibly one of the best stickers ever. #DeliverCon18 — Gather.
  1. We went to #DeliverCon18*. We, being the delivery team, including our new apprentices Hidayat and Emma, and our newest team member (so new she hasn’t started yet) Philippa Newis. It was a great gathering of agile delivery managers from across government, sharing tips, ideas and thoughts in a really well organised unconference. Well done Ian Ames, James Arthur Cattell and all the volunteers who made it happen. There were some brilliant sessions — including one pitched by Hidayat that Beverly Byford from DWP Digital wrote up here:

https://www.linkedin.com/pulse/advice-new-delivery-manager-beverley-byford/?published=t

Nic and I both gave lightning talks — Nic on pipeline and me on Governance so good, people prefer to use it. Both went well – and we got lots of questions and interest afterwards.

2. The small team who’ve been looking at our mobile data contract got together for a last sprint planning session. We’re tying everything up now — documenting the processes we’ve come up with, and making sure we’ve captured all the insights we’ve learnt from the users and the data. It’s been great working with them all — and I’m quite sad that the discovery phase has come to an end.

3. However — we kickstarted a new discovery phase into another of our large contracts this week so we got together with colleagues from our support team to start to plan that out. It was great to work with some new people — Jacky, Colin and Michael, to figure out what we need to look at so that we can to better understand our data, customer behaviour and what our quick wins might be.

4. This week we held the first of 5 service assessments we’re holding in the run up to Christmas — this one on our managing rent arrears service. Dennis and Soraya did a great job of presenting the work of the team, and organising the panel. Colleagues from Southwark provided external challenge, whilst delivery team colleagues provided internal challenge. It was great to see the high quality of the work the team have done, and their openness and positive attitude to learning. We’ll post the full assessment on HackIT this week, alongside our other assessments so that everyone can see what we’ve been doing, the challenges we’ve faced and how we’ve dealt with them.

5. Matthew Cain and I spent Friday working on a short course for colleagues on agile, lean and user centred design. It was great to work with him on it — and it was brilliant to get down on paper what we’ve been thinking. The first pilot where we’ll test it is in November, which gives us a very real deadline to get it ready. . .

We’re going to need help from the wider team to actually deliver it — pulling them and their expertise in so that we’re sharing our knowledge and skills with colleagues.

What I read this week

Matthew Cain wrote a fantastic blog post about end to end services rather than transactions. Gavin Elliott wrote a great piece this week about culture — creating functioning environments. Tom Loosemore wrote a thoughtful piece about Internet-era ways of working. All of these are helping me think about how we can deliver better at HackIT.

I really liked this from Sam Villis on #weeknotes styles — a thoughtful guide to give you ideas if you’re thinking about writing them and aren’t sure where to start:

https://www.linkedin.com/pulse/advice-new-delivery-manager-beverley-byford/?published=t
https://media.giphy.com/media/5b5B4CnAvhAu74aRpQ/giphy.gif

and finally this from the ever brilliant Emily Webber. Absolutely agree, if we mean people let’s say people, if we mean things, let’s say things. . .

Emily Webber — should I say resources? Answer: no

What I learnt this week:

Writing about when things dont go well is important too. Ian Ames #weeknotes were honest, insightful and useful**.

https://www.linkedin.com/pulse/advice-new-delivery-manager-beverley-byford/?published=t


*Dark early mornings: 0, Swimming:1. Pool is quieter and still awesome.

**And I got to meet him, finally!

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